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30 DAY RETURNS
If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at support@ladysy.com within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. Please note that when returning your product, it will be returned to the warehouse where your product was shipped. And all return/exchange shipping fees are at customers' own expense. We do not charge additional return handling fees. Our customer service will always provide the best service for our customers. Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.
If there is any abnormality in the package, such as missing items, loss, damage, etc., please contact us within seven days after signing for the package. This will make it easier for us to check the logistics company and make corresponding remedial measures or compensation. (You can attach corresponding missing/damaged pictures of the package to the email so that we can better contact the logistics company to understand the corresponding situation.) If it exceeds 7 days, the logistics will not verify the abnormality during transportation. Please understand.
STEPS TO CONTACT US:
Please email us at support@ladysy.com describing the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. please keep the picture below 2 mb.
Return Procedure
1.Take a clear photo for the item.
2.Contact our customer service team via support@ladysy.com.
3.Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resendļ¼
4.Customer service team will send you the nearest warehouse return address, please send do not send the package back to where it came from, or it would delay your refund procedure.
5.Call the post office to arrange a collection or drop off at your nearest post office.
6.Notify us the tracking number after you have returned the item(s).
7.All the exchange or refund will be processed within 2-3 working days once we have received the item(s).
OUR SOLUTIONS:
1. Ladysy.com responsibility
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for a replacement.
2.Customer's responsibility
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.
3.All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact. All returned/exchanged items must be in good condition and will not affect our second sale. If there is any damage or defect, we will not give a refund.
We will check the return/exchange items when they arrive at the warehouse. If there is no problem, we will refund them in time.
ABOUT EXCHANGEļ¼
For product size is too small or too large, or want to change the color of the product, we can exchange it.During the exchange process, the customer must bear the full shipping cost, including the shipping cost of returning to the warehouse, as well as the shipping cost of re-sending new items.Customers need to ensure the integrity of the exchange products to ensure that we can resell them.
COMPENSATION TIME-FRAME
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
We are always here for you. Please feel free to email us at support@ladysy.com anytime, Ladysy.com is at your service!
Be sure to contact our customer service before returning the goods, do not return the goods privately!
RETURN ADDRESS
1002, Building T2, No.3 Financial City, Jiangbei District, Chongqing, China.
*Please note that the specific return address needs to be communicated by email to provide you with the nearest return address.
(If you want to return the product, please follow the refund process and first contact us via email. We cannot refund the product without communication.Thank you for your understanding! If you have any questions, please contact us: support@ladysy.com.)
Contact number: +86 152 1506 5191